FAQs

1. How do I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Follow the checkout process, provide the required information, and complete your purchase securely.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover, including credit cards, debit cards, and PayPal. Your payment information is secure, and we do not store your credit card details.

3. Can I modify or cancel my order after it's placed?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.

4. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's tracking page.

5. What is your return policy?

Please refer to our return policy for detailed information on returns and exchanges, including eligibility criteria and instructions on how to initiate a return.

6. How do I contact customer service?

You can reach our customer service team by emailing customer-service@ja6studios.com. We aim to respond to inquiries within seven business days.

7. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please review our shipping policy for more information.

8. Is my personal information secure?

We take the security of your personal information seriously. Our website uses [encryption technology/SSL] to ensure a secure and safe shopping experience. For more details, please review our privacy policy.

9. How can I stay updated on promotions and new arrivals?

To stay informed about our latest promotions, new arrivals, and updates, follow us on Instagram or TikTok.